Our company has certain principles of helping and creating impressive and satisfying travel experiences by maximizing the value of each travel experience and creating opportunities in which people can meet other people and enjoy both nature and culture through their travels.
We recognize that the protection of personal information of our customers and all who are concerned with our company is our social responsibility. We are committed to carry out the following policies in the protection of personal information.
We assign personnel to manage personal information, which are taken care by Personal Information Protection Manager at each branch and to instruct the personal information protection measures, which are taken care by the Management System and appropriately manage them.
In the case of requesting personal information, we will identify the purpose of use thereof and obtain such information only to the extent necessary for conducting business and through a lawful and reasonable manner and will use and provide such information only within the limits of the stated purposes.
We will implement safety rules to manage risks concerning all the personal information handled in our company, such as being accessed in an unauthorized manner, being leaked, lost or unkindly damaged or destroyed and will take organizational, personnel, physical and technological measures to prevent risks and corrective measures if a problem occurs.
In the case of outsourcing some of our operations to other companies handling personal information, we will request and supervise such contractors to handle the relevant personal information in the same proper manner as handled in our company.
We will observe laws and ordinances on protection of personal information, governmental guidelines and other social norms, and will endeavor to continually improve the Management System through regular review.
In the case where any customer requests our company to disclose and correct personal information that has been kept by our company and which belongs to such customer, we will respond appropriately in accordance with laws and ordinances on protection of personal information and other social norms. We will respond in good faith to any and all complaints or consultation requests regarding personal information that has been kept by our company.